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Free shipping on purchase of Rs 4000

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CANCELLATION & REFUND POLICY

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.

CANCELLATION POLICY:

  1. If unfortunately you have to cancel/modify an order, please do so within 2-3 hours after placing an order, by mailing us all the details at support@mayazboutique.in
  2. If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.
  3. We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders. 
  4. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

REFUND POLICY:

  1. Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
  2. Shipping and COD charges are non refundable

RETURN POLICY:

 International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email/whatsapp/instagram/if you need any assistance or clarification before making a purchase.

For domestic shipments, all items to be returned/exchanged/refunded must meet the following conditions:

  1. Returns are accepted on Sarees only. Blouse, Dress & Jewellery are not eligible for returns/exchanges/refunds.
  2. A Return request must be raised within 48 hoursof receiving the product by mailing us on support@mayazboutique.in with your order ID and other necessary information.
  3. All returned products should be completely unused and unhampered.
  4. All original packaging of the product should be intact and no damage done to either the product or its packaging.
  5. Mayaz Boutique reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.
  6. If a fresh piece of the product in question is not in stock, the customer can either choose a different product altogether or, take a credit note (valid for a year),
  7. Products with tampered or missing price tags or blouse fabric cut out from the saree.
  8. or get their entire amount reimbursed. Please specify on the mail what you’d prefer and we’ll take it forward from there. 
  9. If you want to exchange the product you ordered with another product of higher amount, we would give you a coupon code/credit note for the balance amount of the product you returned. You can use this code while placing your order and pay the balance amount on your next purchase.
  10. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
  11. Refunds and shipping re-imbursements would be processed within 4-7 daysafter the product is cancelled/received by us.
  12. Refunds would go back to the original source/mode of payment

CERTAIN SCENARIOS WHERE WE WILL NOT BE ABLE TO SUPPORT EXCHANGE/RETURNS:

  1. Exchange request is made outside the specified time frame of 48 hours.
  2. Product is damaged because of use or product is not in the same condition as you had received.
  3. Product is damaged due to non-adhrerence to the wash and care instructions.
  4. Customized or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition).
  5. Products with tampered or missing price tags or blouse fabric cut out from the saree.
  6. Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.